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FAQ's

  • Does HealthSmith help me with my visa, travel, consultation, surgery and stay?
    • HealthSmith facilitates you in every single step of your healing journey ranging from visa processing, visa arrangement, hospital appointment and surgery to accommodation. Our IATA approved consultants will help you in planning your complete trip including processing travel documents and visa. We will also inform you about any vaccinations needed prior to your travel. 

  • I am very much worried about my health issue and unable to decide what to do?
    • All of a sudden when disease strikes – not only you, but your loved ones too will get disturbed. Plenty of questions, doubts, worries come in your mind one-after-the other. At this critical juncture, HealthSmith holds your hands, answers all your perplexing questions, guides and directs you at each step of your treatment and does not leave you alone until you get completely cured of your illnesses. HealthSmith, by being your companion in the journey of healing, ensures best treatment from the best healthcare experts in the world.

  • I am in a dilemma due to misleading information and limited advices regarding doctors and hospitals accessible – what should I do?
    • This is not the case with you as most of us face same challenges due to misleading information and advices which are not accurate. We get information through lots of sources including our friends, acquaintances, media and internet, but it is inconclusive to decide whether we are going in the right direction or not. The sources from which we get information do not provide in-depth details about the expert physicians, hospitals, specialties, variations in treatment costs, available treatment options, emerging technologies in healthcare, alternative surgical procedures, and so on. But, your association with HealthSmith will clear your dilemma as you will get clarity on all these things. We have been in close association with healthcare industry for more than 15 years, which makes us understand the entire healthcare processes and patients’ needs at micro level. 

  • I have plenty of doubts about my health problem, hospital and doctors – how HealthSmith will help me?
    • HealthSmith brings in genuine healthcare expertise including best hospitals, best doctors and allied healthcare providers on a single platform for you to have comfort, clarity and highly standardized care with justifiable and affordable cost – which will satisfy all your treatment needs. HealthSmith is associated with hospitals, doctors and healthcare providers who have the   feeling for the suffering of mankind.

  • My doctor has suggested surgery what should I do?
    • Once you have been diagnosed with a condition and your doctor has suggested surgery, you will get lots of perplexing questions, such as where to go? Shall I take second opinion? Which is the best hospital? Who is the best doctor for me? Are there any complications due to surgery? Will I be able to regain health completely?Where should I stay? What about food?  Will my condition be cured or not? How much will it cost? And many more such perplexing questions. In such a confusing scenario, decision making pertaining to the selection of a proper hospital and doctor becomes very difficult as you are not aware of the available treatment options, expert doctors and the hospitals with apt facilities and expertise. And therefore, you may go helter-skelter due to lack of knowledge, support and direction. At this critical juncture, HealthSmith holds your hands, answers all your perplexing questions, guides and directs you at each step of your treatment and does not leave you alone until you get completely cured of your illness. HealthSmith, by being your companion in the journey of healing, ensures best treatment from the best healthcare experts in the world.

  • I am worried about the cost of the treatment – how HealthSmith will help me?
    • There might be differences in treatment costs amongst different hospitals. Variations in billings, pertaining to estimated costs and the actual cost of the treatment, have become the biggest cause for concern. As far as financial aspect is concerned, the difficulties and pains most of us undergo are quite difficult to describe in words and can’t be ascertained as such– they can only be felt. Therefore, HealthSmith has taken the initiate and came to the forefront to help resolve all your financial concerns. We provide several options pertaining to treatment without compromising quality. We further help in negotiating the cost of treatment to pass on maximum benefits to patients. We keep the costs as transparent by doing comparative analysis. We negotiate based on comparative analysis case to case basis. Furthermore, HealthSmith has set in place special-terms with Hospitals & HealthCare Providers for fair pricing to impart privilege to the patient of HealthSmith. 

  • Why the cost of treatment is low in the hospitals associated with HealthSmith?
    • The cost of treatment in hospitals associated with HealthSmith is low because our philosophy is value driven. HealthSmith’s mission is to impart maximum benefits to the patients as far as superior quality treatment and affordability are concerned. HealthSmith ensures that its associated hospital is offering the best price – taking into consideration all possible ways of cost reduction – which the hospital has finally reached to after thorough discussions with HealthSmith. Both tangible and intangible factors and subtle parameters are taken into consideration according to the expertise and skillful virtue of HealthSmith experts to offer the best quality healthcare to the patients from across the globe. In this direction HealthSmith possesses its distinct identity of its own. We try to work cost model not profit model.

  • I have been diagnosed with a condition what should I do?
    • Our offices and community centers provide direct access to the patients for their doctors, hospitals and healthcare needs. If you live at a place from where access to our nearest center or office is not possible, then you can fill in your details in the quick access section of our web-site& attach your reports if any. Patients or relatives of the patients can contact us through e-mail, WhatsApp or Skype.

  • I am unable to understand my symptoms and don’t know what to do?
    • Don’t worry – just register yourself with HealthSmith and provide your personal details and details about the condition or write an email to us mentioning about all your symptoms. If you have previous reports or investigations done, then send those reports as well. We will pass on those reports to the best specialist in that specialty. Next, we will guide you at every step of your health journey. 

  • How should I begin my process as I am new and don’t know about any hospital or doctor?
    • You will go to your family members, friends and loved ones when you need help – but when it comes to your health, HealthSmith is your healing partner, your companion, your guide. To reach us,you don’t have to do anything special. First and foremost, visit our site; register yourself with complete details along with the condition for which you are seeking treatment. Next, at every step we will guide you until you reach to your destination with utmost confidence.

  • I don’t know any hospital or doctor what should I do?
    • Even if you are coming from a different place – we will make you feel as if you are at home. You will have the company of HealthSmith Coordinator and patient care officer at every step – in fact, from the moment you land at the airport until you get completely cured of your illness and fly back home. Therefore, once you have decided to go ahead with your tour just inform us – we will take care of everything.  HealthSmith will always be there with you to provide any assistance that you may need during your stay. During your entire stay, you will be in contact with your dedicated coordinator who will guide you and get the things done for you whenever you need them.

  • What sort of services will be provided by HealthSmith?
    • You will get complete services that you may require during your stay. HealthSmith will provide you all such services including pick-up from airport by providing cabs, mobile SIM, data cards, mobile activation, foreign exchange, accommodation, food, etc. You can also check the details in our Service Tab.

  • Who is the best doctor for my health condition and which is the right hospital for me?
    • The doctor who has required specialized qualification with rich experience in the respective specialty and supper specialty is advisable. Hospital with transparent and genuine practices with collaborative care is advisable.  HealthSmith takes you to the right doctor and the right hospital to champion your cause because we have a fair bit of understanding of your problems and deep concerns and accordingly we decide which would be the right choice for you. Second or Third opinion will also help in getting the best. Collaborative approach for treatment will give the best outcome of the treatment.

  • How can I be able to reach to the best physician and hospital for my treatment?
    • Most of the hospitals associated with HealthSmith are accredited ones. They are either JCI or accredited by the respective national board of accreditation or have both the accreditations. Different countries have different accreditation bodies.  We select several hospitals and doctors, and then depending on the patients’needs, such as cost of treatment, better treatment outcome, comfortable stay and other factors, select an apt hospital and doctor and take the patient there. Our options are not confined only to a few specialties and experts, but cover almost all specialties, subspecialties and experts. We take patients to the best experts of respective specialties and hospitals of repute. HealthSmith follows its own criteria of selection of hospitals that takes several parameters into consideration. The doctors and physicians we go for treatment are of years of experience, highly skilled in their specialty and supper specialty. 

  • Why HealthSmith for my health issues?
    • After witnessing sufferings and pains in and around us for quite a long-period of time owing to our close association with the hospitals and healthcare industry for more than 2 decades years and with our in-depth understanding of entire gamut of processes even at the micro level – our understanding of patients’ needs in a healthcare setting is astute. We are not merely facilitators, but are healing partners and guide to patients and their families in each-and-every step of their treatment.We are on a mission to provide quality doctors, surgeons, hospitals and healthcare centers of repute to patients with negotiated treatment expenses that help reduce the cost of treatmentand all sufferings of patients.

  • How is HealthSmith beneficial to me?
    • HealthSmith brings in genuine healthcare expertise including best hospitals, best doctors and allied healthcare providers on a single platform.HealthSmith gets associated with patients and directs them to expert physicians and hospitals that provide superior quality care at affordable cost. HealthSmith explores all possible means of cost-effective treatment and help support patients in cost reduction. HealthSmith provides comparative healthcare choices based on patients’ needs. HealthSmith creates health awareness of its associates by providing information on current healthcare trends, advanced treatment methodologies & modalities. HealthSmith aids in travel, accommodation & food to the patients and make them feel as if they are at home.HealthSmith Coordinators, HealthSmith Centers and HealthSmith Team at national and international locations ensure accessibility of quality healthcare to all.  

  • What special privileges can I avail by my association with HealthSmith?
    • The person who has got associated with HealthSmith can remain associated forever.The doctors and health experts at HealthSmith centers provide one-to-one counseling to the patients as HealthSmith experts. The Digital Desk provides answers to the queries of the patients. Second opinion from our doctors is considered as the most important part of counseling in treatment. HealthSmith provides patients counselling, treatment guidance and assistance, treatment options, doctors and hospitals options, travel and visa assistance, cost-effective treatment options, experts’ second opinions, clarity on treatment, collaborative treatment access, online diagnostics report reviews and consultations, food and accommodation arrangement at discounted rates, video conferencing and video consultations and post-treatment medications at discounted rates.

      HealthSmith provides dedicated Patients Care Officer (PCO) to take care of patients and their relatives. They firmly stand with the patients and present at every step of their treatment process and continue to remain with them until they depart.

      HealthSmith Privilege Card provides special privilege to the patients for availing exclusive discounts, costs reduction, redemptions and facilities of the hospitals and helps the service providers in the identification of patients and providing the benefits to the patients. The possessor of the card can avail special privilege at hospitals, doctors, and support service facilities.HealthSmith is led by a Healthcare Advisory Board comprising experts from different specialties and super-specialties. The Healthcare advisory board works on the principles of collaborative guidance for better treatment outcomes. Also see unique features in Drop down Menu of About us.

  • Can I avail a second opinion on the treatment advised?
    • Your comfort lies in the right decision of treatment. We mandate to have opinion from different experts on the treatment modality for a particular condition and pass on the information to you prior to the decision-making process to ensure that you get an apt opinion and advice for better treatment outcomes. We recommend second opinion for patients on treatment front for profound assurance so that the patient should not be in a dilemma as far as their treatment is concerned.

  • Are the hospitals well equipped and up to international standards?
    • Many hospitals have international accreditation as they provide the best and safe quality health care to their patients.

      Several hospitals boast the best medical infrastructure facilities and equipment and are built according to the safest international guidelines and meet rigorous international standards. These include both clinical care and organizational management standards, such as access to care, international patients’ safety goals, assessment of patients, anaesthesia &surgical care, medication management &use, infection control,patient and familyrights and education. The standards also address facility management and safety, staff qualifications, quality improvement, patient safety,organizational governance and leadership, and management of information and communications. Based on such standard practices, many hospitals are now JCI accredited. In addition, by following the best practices and maintaining an apt balance between advance treatment and affordability – the hospitals have proved that superior quality health care costs less.

  • What is the quality of treatment in hospitals associated with HealthSmith?
    • Hospitals associated with HealthSmith across the world are world-class because the treatment provided in such hospitals is as good as the one that is provided in care of quality with international standards. The healthcare sector has improved a lot over the last few years as many hospitals are investing huge money on infrastructure, facilities, equipment, diagnostics and training their workforce – as a result several hospitals have received the ‘Gold seal of Approval’ from the Joint Commission International’ (JCI). JCI accreditation is one of the toughest accreditations in the world to get, but there are several hospitals in developing countries which are now JCI accredited. Therefore, the quality of healthcare in those hospitals has become one of the best in the world. JCI accreditation not only epitomizes hospitals adherence to quality patient care and safety norms, but also reconfirms its international quality standards for patient care and organizational management.

  • If I am coming from another country, then how can I be able to communicate with the doctor to understand more about the treatment?
    • First your doctor will see all your reports and medical history – and then, if he or she deems necessary to have additional tests or reports – he or she would advise you to provide those. After a thorough review of your case and interpretation of your reports – he or she will finalize a treatment – in fact, with some options for you to choose. HealthSmith establishes communication with your doctor on your behalf.

  • Is there anyone dedicated to help me with my hospital stay?
    • HealthSmith Patient Care Officers are always attentive to help serve patients and their family members from the moment they arrive till their departure. They are committed to help patients in each and every step of the treatment and plan ahead to reduce waiting time of the patient. They ensure transparency at each stage of facilitating the patients to the right doctor and hospital. Post-surgical stay may vary from procedure to procedure and may depend on the type of treatment and doctor’s advice. Your help is a phone call away.

  • Can I accompany someone with me?
    • Yes, have to can if you want to. See a decision maker of family is always better. Such as Father, Mother, Spouse, Brother or close blood relations to take decision on treatments. But you will not be alone, our committed and dedicated HealthSmith Patient Care officer will accompany you and they will bealways there to help you round the clock. HealthSmith will channelize food providers at door step, accommodation and transportation for your companionas well. 

  • Will I have my own room in hospital?
    • Yes, you will be provided with a room according to your requirements and comfort. During your stay in the hospital, your companion can live in your room. You can avail the services of dedicated nurse and dietician. You will also have all the facilities in that room.

  • What are the types of medical procedures?
    • Foreign patients prefer a lot of surgical and medical treatment like cosmetic surgery, breast surgery, shoulder replacement, knee replacement, Hip replacement, minimally invasive surgeries, bariatric surgeries, endovascular neurosurgeries, CABG, Awake open-heart surgeries, dental procedures, infertility treatments, surgeries for colorectal cancer, pancreatic cancer, liver cancer, stomach cancer, maxillofacial surgeries, head and neck surgeries, laparoscopic nephrectomy, etc. In addition, they also prefer any other procedure, which is not covered in the insurance in their own countries.

  • What types of procedures areavailable in thehospitals?
    • See the Know Your Treatment section of the HealthSmith WebEnter; you will get a fairly good idea about all the procedures. However, if you don’t find the surgeryyou need, then you can directly contact us – we will assure you that we would provide the best hospital with the best facilities available for that procedure of your choice.

  • Will my relatives, friends or family members be informed about my surgery and treatment progress during my hospital stay?
    • HealthSmith ensures that your treatment details and the surgery that you are undergoing will be informed to those whom you have mentioned in the personal contact details of yours. Therefore, your health, treatment and procedural updates would be provided to your family members. 

  • I may only require outpatient treatment, then what about my stay?
    • Yes, you are right. In some cases, you may require only outpatient treatment or daycare procedure, such as a few neurological and dental procedures. In such cases, we will help you in getting a proper accommodation with all the essential facilities.

  • How cost effective are the treatments?
    • Individuals living anywhere in the world can seek treatments in the hospitals associated with HealthSmith owing to two main reasons: the hospitals are world-class in every respect to other hospitals anywhere in the world. The next reason is the cost, which is quite less compared to the costs in other hospitals. The other expenses including hospital stay, accommodation, travelling expenses, physician’s costs, transportation and other miscellaneous services’ costs will also be less due to association with genuine providers. However, the costs may vary according to the procedure and other subtle factors. 

  • What about my insurance – will it cover my treatment?
    • We recommend you to check it yourself by enquiring about your policy and approaching the insurance company that has issued you the policy. We highly recommend you to diligently work on it and follow the guidelines issued by your insurance company in this regard. From our end we will provide all the necessary documents for medical reimbursement.Confirm on internationally validity of insurance.

  • Whether the estimate provided by HealthSmith is all inclusive or will it be subject to change?
    • The estimate provided to you by HealthSmith will be all inclusive barring a few exceptions – which would be mentioned separately in the same estimation. The exclusions would be quite minimum and may make up to 3 to 5 percent of the total cost. However, if we consider both tangible and intangible factors, then the estimations may vary but quite marginally. 

  • How do I make payments and how is it handled? Or Should I make payments to the hospital directly or to HealthSmith?
    • HealthSmith does not collect any payments for your medical expenses. You will pay the bills directly to the hospitals according to their bill payments policies, guidelines and protocols. If you need to deposit any amount according to the payment policies of the hospitals, you must do so. Your financial and payment related issues would be taken care of by the financial counselors of the hospital. In addition, you will pay your accommodation charges to the hotel or guest house in which you are taking accommodation. All the payments are directly made to the providers by your hand. HealthSmith policy is transparent. We define your rates to reduce and get the best cost and value for your money. 

  • Do I need medical visa for undergoing treatment?
    • Yes, you need. Medical visa guidelines and protocols differ from country to country. The duration and extension of medical visa may also differ. HealthSmith provides complete support and facilitates in the paperwork and documentations required for procuring medical visa. Also you can have country specific information from the visa authorities. 

  • Can I avail any wellness program after my treatment – how is HealthSmith going to help me in this regard?
    • Yes but depends upon your doctor advice. Wellness therapy is gaining popularity now days. It is quite beneficial for the patients after recovery from illness. HealthSmith helps patients get to the most sought-after wellness or traditional wellness programmes, such as Yoga, aromatherapy, and massage therapy, naturopathy, herbal therapy, Kerala Massage therapy, Reiki and other contemporary wellness programmes, such as meditation, cosmetic treatments, health spas, and detox and botox treatments. HealthSmith helps you in availing all these and many more such wellness programs. 

  • What about my follow ups once I return from my trip?
    • No matter where you live, even after you return to your place, you will remain associated with HealthSmith as an esteemed patron. You can still use HealthSmith WebEnter as a platform for your follow-ups conveniently. You can use all the applications pertaining to communication available on the website – email, chat, and video conferencing. Online and email consultation will be there. 

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